Insurance companies

Spoke to a claims handler at an insurance company, the defender in an action. He was mightily upset that I'd raised proceedings against him. He said, after all, he only had 2 letters on file from us! He was genuinely aggrieved and annoyed.

I explained to him that the first letter (sent months and months ago) was just to bring them into the picture and give them a chance to respond. When I had heard nothing, I sent the second letter, giving them 14 days. Then when I heard nothing, I raised it.

(What would he like me to do? Tell the client "Oh, the insurance company has ignored us, let's just forget all about it! How many letters did he want - and how many more would he have ignored?)

He was very angry about that. He accused me of just trying to get the most money for my client (he really said that... as if!). I was quite calm (I think it's easy to be calm when you're the one who has initiated things) and he became quite agitated. In the end he said "I'm not going to get into an argument with you" (who was arguing?). And then "I'M PASSING IT TO MY SOLICITORS" (like it was a big threat). Great - perhaps they'll be more professional!

Been a while

Havent posted in ages, which is a shame, as have been having a brilliant time at work.

Am now in full flow, files and clients coming my way, up to litigating. Of course I'm not yet able to do the courtroom stuff myself, so I have to let my managing partners name be on my litigation. But I'm still getting to do the pleadings in the summonses + writs which is an art (proficiently rushed by the pros, they take me ages!)

The office is still a fun place to be. It's a happy office with good people, making the workday into a great thing.

Finally got to use my law society ID card on a trip to court. Of course, now that I have it, they scarcely even look at it. I just waved it in the general direction of security and they nodded me through - it could have been any old card!